All emails sent to support are answered within 24 hours, so I assume you have already obtained an answer by now.
The problem you are describing is usually caused by the following:
1) Your Mac has not been rebooted in a long time. Fix: Reboot the Mac
2) The program has not been installed properly and/or you are running it from the installer (.dmg file). Fix: Follow the installation instauctions described in our FAQ:
When you download EarMaster, you get an image file (white hard disk icon named EarMaster). When you double-click on that file, a pop-up window will show. You then have to drag the EarMaster icon over to the Applications Folder shortcut, following the arrow.
EarMaster will then be installed into your Applications folder. Once this is done, you can unmount the image file by clicking on the "Eject" icon next to it in the finder, and delete it or save it for later use.
EarMaster should only be started from your Applications folder or from the Dock. To place EarMaster on your Dock, simply drag the EarMaster icon from your Application folder to the Dock.
3) Make sure you have the latest build. You can download it on www.earmaster.com/download/
(the trial version becomes a full version as soon as your serial number is entered).
- Because in Music, We're All Ears... -