Notice for US customers - Serial number not recognized

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Quentin
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Notice for US customers - Serial number not recognized

Postby Quentin » Mar 23, 2011 2:11 am

Hi,

We are receiving e-mails once in a while from US customers having difficulties to activate their EarMaster program.

In most cases, if there is a O in your serial number, try to replace it with a Q instead.

The printing of the serial number label in the US version of EarMaster seems to be confusing when Q is included in the code.
- Because in Music, We're All Ears... -

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tkoppenh@gmail.com
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Re: Notice for US customers - Serial number not recognized

Postby tkoppenh@gmail.com » Dec 01, 2017 12:01 am

I don't have any O's in my serial number, but still not recognized. I have 3 zeroes, if that helps. Any other ideas?

Thanks

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Quentin
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Re: Notice for US customers - Serial number not recognized

Postby Quentin » Dec 01, 2017 4:34 am

Have you tried to copy/paste it instead of typing it?
- Because in Music, We're All Ears... -


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