Various bugs on trial version

Need technical advice? Don't know where to find an option? Here is the right place to ask.

Moderator: Quentin

User avatar
Gritted
Ear training freshman
Posts: 1
Joined: Jun 30, 2016 6:14 pm

Various bugs on trial version

Postby Gritted » Jun 30, 2016 6:19 pm

Hello, I'd like to try this program to see if I should but it but I can't really use because I get constant popups about some errors. Specifically I get "Font file not found! virtuoso.tff" eventhough I've checked and it is in the program folder at C:. Aditionally I get a lot of "Access violation at address 005F937C in module 'Ear60.exe'. read of address 00000004" when I try to do any activity. I'd appreciate if you told me how to fix it. Language is in english, I have the latest trial version and I am using windows 10.

Thanks.

User avatar
Niclas
EarMaster.com
Posts: 141
Joined: Dec 19, 2013 3:48 am

Re: Various bugs on trial version

Postby Niclas » Jul 01, 2016 1:54 am

Hi

Okay, that sounds weird.

You should try to restart your computer and see if that works. Next thing to try is to delete EarMaster's data folder, which you can find at this path: Program Files(or ProgramData)\EarMaster\6.x\Data - Then you delete this folder, and re-open EarMaster.

Does this work?

-Niclas

User avatar
neo800805
Ear training rookie
Posts: 2
Joined: Nov 03, 2017 1:39 pm

Re: Various bugs on trial version

Postby neo800805 » Nov 03, 2017 1:49 pm

I buy 6.2 pro and I have the same issue with him. After delete the data folder I can't even open EarMaster.
Please help me.

User avatar
Quentin
EarMaster.com
Posts: 1796
Joined: Apr 27, 2007 1:25 am
Location: Denmark
Contact:

Re: Various bugs on trial version

Postby Quentin » Nov 06, 2017 1:51 am

Hello,

These errors most likely mean that you don't have "read access" on the "ProgramData" folder of Windows for some reason. EarMaster data is stored in ProgramData, which is a folder used by programs to store user data (settings, user name, results, etc.). If EarMaster can't access that folder, then it will not work properly.

Could you try to re-install EarMaster (find the download link in your purchase confirmation email), and then to start it by right-clicking on the EarMaster icon and choosing "Launch as administrator". If that doesn't help, there might be a problem with your Windows installation.
- Because in Music, We're All Ears... -


Who is online

Users browsing this forum: No registered users and 8 guests