Playback Static Noise?

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mikesmithson
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Playback Static Noise?

Postby mikesmithson » Jul 30, 2018 3:42 am

I keep hearing during playback this annoying, static white noise/pops on top of the playback when doing exercises. Any ideas on what could be causing this and what the remedy might be?

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Quentin
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Re: Playback Static Noise?

Postby Quentin » Jul 31, 2018 3:49 am

Hi, this is not a known problem. Could you please record a short video clip and send it to support@earmaster.com so that our team may try to understand what is happening?
- Because in Music, We're All Ears... -

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Seelenbinder
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Re: Playback Static Noise?

Postby Seelenbinder » Jan 18, 2019 4:02 am

I'm having the same exact problem. However, every time I try to record the audio, the crackling is gone..
Weird fix but it'll do for now

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Quentin
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Re: Playback Static Noise?

Postby Quentin » Jan 18, 2019 7:55 am

It would be very useful to get a video of the issue recorded with a smartphone (so that no screen capture software is involved). Add also your computer specs (CPU, RAM, OS version). It would help us understand what kind of noise is made and what might be causing it.
- Because in Music, We're All Ears... -

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lemuel.b.stevens
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Re: Playback Static Noise?

Postby lemuel.b.stevens » Jan 22, 2019 9:57 am

I'm having the same problem. Difficult to focus on the music with the static noise.

OS Name Microsoft Windows 10 Home
Version 10.0.17134 Build 17134

Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.89 GB
Available Physical Memory 3.73 GB
Total Virtual Memory 9.61 GB
Available Virtual Memory 5.19 GB
Page File Space 1.72 GB

Processor Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz, 1800 Mhz, 4 Core(s), 8 Logical Processor(s)

I have the latest sound drivers installed.

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Quentin
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Re: Playback Static Noise?

Postby Quentin » Jan 23, 2019 8:35 am

Those specs should be plenty for EarMaster. The problem must be something else. Again, a video woudl be a lot fo help. Noise can be many things, and since we can't reproduce the issue, we need to have some clue as to where we need to look. YOu can upload the video to a service like Wetransfer, or just send it to our support email: support@earmaster.com . The video can be made with a smartphone. Just make sure we can see the screen and hear the noise. Hopefully, we can find an easy solution to this with the help of the video.
- Because in Music, We're All Ears... -

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lemuel.b.stevens
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Re: Playback Static Noise?

Postby lemuel.b.stevens » Jan 25, 2019 11:15 am

Here's a video of the static:

https://youtu.be/w0I2QoF7kGA

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Quentin
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Re: Playback Static Noise?

Postby Quentin » Jan 28, 2019 5:53 am

Thank you very much. This means that EarMaster is not getting enough resources from your computer to play back sounds correctly. Are there a lot of other programs running at the same time as EarMaster? Other music programs perhaps?
- Because in Music, We're All Ears... -

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light music
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Re: Playback Static Noise?

Postby light music » Apr 06, 2019 9:41 am

Hi Quentin,

I have the static problem described above with Earmaster 7 on a Win 10 Desktop with AMD Ryzen 7, 8Gb RAM, running only a browser.
Can you tell how we can check and eventually add more ressources to Eamaster application?

Thanks,
light music

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Quentin
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Re: Playback Static Noise?

Postby Quentin » Apr 23, 2019 1:37 am

Hi,

We found a problem in the way or sound playback used resources. The fix is already availabel in the current BETA, which you can download using the download link you received in your purchase confirmation email. If the problem persists, please contact feedback@earmaster.com to reach the development team directly and give them as many details as possible about your setup.
- Because in Music, We're All Ears... -


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