Earmaster error message -weUserNotExists

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empauly
Ear training ninja
Posts: 26
Joined: Feb 25, 2014 9:42 am

Earmaster error message -weUserNotExists

Postby empauly » Oct 13, 2021 8:18 am

Hi Quentin,

I am not able to access current student grade results from my windows computer. Luckily, I am able to access on my home computer, but still, this is a concern.
I am working on a Windows 10 school-issued Lenovo L350 Yoga.

I have uninstalled and reinstalled the latest version of earmaster. I have logged in and logged out, restarted, etc.

I'm attaching a screenshot of the error message.
Any help you can provide would be greatly appreciated.

Thanks!
Liz
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Quentin
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Re: Earmaster error message -weUserNotExists

Postby Quentin » Oct 14, 2021 3:29 am

Hi Liz,

Could you please open the Student Results section and click on the "Refresh" icon while holding the ALT key of your computer keyboard. This will overwrite all local cached data with fresh data form the cloud and should solve the issue.
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- Because in Music, We're All Ears... -

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empauly
Ear training ninja
Posts: 26
Joined: Feb 25, 2014 9:42 am

Re: Earmaster error message -weUserNotExists

Postby empauly » Oct 18, 2021 9:29 am

Awesome Quentin - This worked like a charm. Thank you!


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