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An e-mail confirmation with instructions and details about the product you ordered has now been sent to you. 
If you can't find the e-mail in question, please make sure to check you spam folder. 

Please notice that upgrade orders are processed manually within our office hours, which means that serial numbers are not delivered instantly. 

If you have questions regarding your order, please feel welcome to contact our team at Questo indirizzo email è protetto dagli spambots. È necessario abilitare JavaScript per vederlo. .
Notice that e-mails are answered between Monday and Friday, 9am-5pm GMT+1 (Copenhagen/Paris/Madrid timezone)

EarMaster Cloud credits expired

Dear EarMaster Cloud user. 

The credits of the EarMaster Cloud account of your school have now run out. 

In order to re-activate the account - and thereby re-enable all user licenses - all you need to do is have your school purchase a new credit pack from a local dealer or from the EarMaster online store

Terms and conditions of the EarMaster online shop

Shipping and delivery 

Download versions are delivered automatically by e-mail upon completion of the transaction.
Box versions are usually shipped within 1-3 bank days upon completion of the transaction. 

Delivery to countries within Europe usually takes 3-7 days. 
Delivery to countries outside of Europe usually takes 7 to 21 days. 

The shipping expenses are paid by the customer and equal the sum indicated in the order form. The shipping cost is a flat fee with only two levels: inside Europe and outside Europe.

Payment 

The customer is free to use one of the following transaction methods:

  • Credit Card (Visa, Visa Electron, Maestro, Mastercard, JBS) on the secure server of our payment processor.
  • PayPal: Payments processed on PayPal's secure server.

Read more about PayPal's secure payment system here.

  • Checks: Checks in your own currency. May involve an extra fee to cover processing expenses, as shown in the order confirmation.
  • Wire transfer: Transfer of the sum displayed in the order confirmation, from the customer's bank account to EarMaster ApS's bank account. May involve an extra fee to cover processing expenses. Notice that EarMaster ApS being a Danish company, wire transfers are made to our bank account in Denmark, which may involve additional fees from your bank.  
  • Western Union: Payment of the sum displayed in the order confirmation at a Western Union agent.
  • Net Credit: For accredited institutions and companies only, with a minimum order amount of €200 or US$300.

Guarantee and Return policy 

As the software is free to try and available from EarMaster ApS's Website (www.earmaster.com), no return or guarantee is provided other than to eventually replace physical elements of the program such as the physical CD-Rom, in case they are damaged upon reception. All complaints and refund inquiries regarding computer compatibility issues are not receivable, as the program is made available online for evaluation purposes, free of charge. If you wish to try EarMaster before buying it, please download a trial version of EarMaster at www.earmaster.com/download/.

Order cancellation 

Orders can only be cancelled if EarMaster ApS receives a notification from the customer before delivery of the license key(s) which are specifically created for the ordered software, as specified by the Danish regulation in Forbrugeraftaleloven, §18, Stk. 4.

Notice: License keys for download editions are delivered immediately upon completion of the transaction. Cancellation is therefore only possible for Boxed editions, and only before the order has been completed.

After-sales services

EarMaster customers are entitled to free and unlimited e-mail support. Support requests are ALL answered within 24 hours during our working hours: Monday to Friday, 9am-5pm (GMT+1 - Copenhagen/Paris/Madrid time)

 

MUSIC THEORY & EAR TRAINING SOFTWARE

Prezzo: US$ 59.95 EarMaster Pro 7 (PC/Mac) The #1 music theory trainer for all musicians
Prezzo: US$ 99.95 EarMaster Pro 7 Family Pack (PC/Mac) For 3 computers in your household
-33%Prezzo: US$ 66.33 TrainYourEars EQ Edition 2.0 (PC/Mac) Ear training for sound engineers
-40.2%Prezzo: US$ 5.95 RCM Voice - Levels 1 to 6 (PC/Mac) Get ready for your RCM exams

UPGRADES

Prezzo: US$ 30.00 EarMaster Pro 7 UPGRADE (PC/Mac) For EarMaster 6 license owners
Prezzo: US$ 50.00 EarMaster Pro 7 Family Pack UPGRADE (PC/Mac) For EarMaster 6 license owners

EDUCATIONAL LICENSES FOR MUSIC SCHOOLS & CHOIRS

Prezzo: US$ 5.45 - Prezzo: US$ 9.95 EarMaster Cloud Credits Includes PC, Mac and iPad licenses
Prezzo: US$ 149.00 - Prezzo: US$ 2,999.00 EarMaster Cloud Credit Packs Buy credits as packs and save money
Prezzo: US$ 18.00 - Prezzo: US$ 29.00 EarMaster Pro 7 Site License (PC/Mac) From 5 seats

MUSICAL INSTRUMENT LEARNING SOFTWARE

Prezzo: US$ 59.95 Guitar for Dummies Deluxe An easy way to start learning the guitar
Prezzo: US$ 29.95 Bass Guitar for Dummies Learn the bass step by step
Prezzo: US$ 29.95 eMedia My Guitar v2 Guitar course for kids age 5-99
Prezzo: US$ 29.95 eMedia My Piano Complete piano learning for kids
Prezzo: US$ 49.95 eMedia My Violin Violin learning made easy & fun
Prezzo: US$ 29.95 La Guitare pour les nuls Se mettre à la guitare facilement
Prezzo: US$ 29.95 Le Piano pour les nuls Tous les rudiments du piano
Prezzo: US$ 29.95 Le Chant pour les nuls Apprendre les techniques du chant

MUSIC NOTATION SOFTWARE

-7%Prezzo: US$ 69.75 Guitar Pro 7 - new version! World-class guitar scores
Prezzo: US$ 195.00 Pizzicato Pro Notation and composition software
Prezzo: US$ 67.00 Pizzicato Beginner Write your own music scores
Prezzo: US$ 29.00 Pizzicato Choir Write music for choirs

OTHER PRODUCTS

Prezzo: US$ 5.95 PitchBoy pocket tuner Always be in tune
Prezzo: US$ 5.95 Circle of fifths mouse mat Mouse mat featuring the circle of fifths
Prezzo: US$ 9.00 - Prezzo: US$ 40.00 EarMaster Memo Card

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