Frequently asked questions - All FAQs

Need help with your EarMaster software? Start here

Have you encountered an issue with your EarMaster or are you in doubt about how to set it? Check out this FAQ, it answers the questions we have received from several other EarMaster users.

1) Make sure that you have installed the correct version
If your serial number starts with the digit 6, then in most cases it's for EarMaster 6. If it starts with the digit 7, for version 7, etc. 

2) Make sure that you are entering your serial number correctly
Try to copy/paste the serial number from your purchase confirmation email.

To copy, hold the CTRL (Windows) or CMD (Mac) key and press C
To paste, hold the CTRL (Windows) or CMD (Mac) key and press V.

If you bought EarMaster as a boxed version, make sure that:

- you are not misreading some of the characters: O is often mistaken with Q, 5 with S, etc. 
- you are typing the serial number exactly as it appears, including the hyphens/dashes.

If no combination works, please get in touch and we will help you find out what your s/n is.

3) Upgrading to a new version
If you ordered an upgrade, you will receive a new serial number as soon as your order has been processed by our team. The new serial number will replace the serial number that you currently have, and which is for an older version of EarMaster. 

Registered users can recover their serial number with the Serial number recovery tool.

If you bought EarMaster online from the EarMaster webshop, then you were automatically registered. Simply go to the EarMaster serial recovery page to have your serial number sent to you by e-mail.

If you bought a box version of EarMaster from a dealer, you can recover your serial number from us only if you registered it at our website. If you didn't register your copy at our website or by sending us the registration card, there is unfortunately nothing we can do. It is therefore very important to register your license if you bought EarMaster from a dealer!

The regular PC/Mac license entitles you to install EarMaster on 2 computers as long as they belong to you and are not used at the same time.

The Family Pack entitles your household to install EarMaster on 3 computers

EarMaster Pro 7 Site license includes must be installed individually on each computer with the regular installer and then activated on each computer with the serial number delivered with the Site license. 

There is no network installer or unintended installation package for EarMaster Pro 7.

For educational features such as result tracking and assignments, please use EarMaster Cloud instead. 

If you had to re-install your operative system several times or made changes to your computer's hardware, you might get that activation error message. But don't worry, it's easy to fix.

Please contact our support department (support@earmaster.com), and remember to tell us what serial number you have.

To activate your license, EarMaster needs to connect to our activation server via the internet.

1. Make sure your computer is connected to the internet.

2. If you are using a Firewall, you will need to allow inbound and outbound connections for EarMaster in your Firewall settings.

3. If none of the above works, please get in touch with our support staff.

Unfortunately EarMaster 5 and EarMaster 6 are not compatible with macOS 10.13 High Sierra. We have tried to find a way to make it work on macOS 10.13, but too many things broke with the changes brought by the new macOS and it would require a complete rewrite of the software, which the new EarMaster 7 is.

EarMaster 5 and 6 licenses are of course still valid on the supported OS versions. 

The new EarMaster 7 is compatible with macOS 10.13 High Sierra, and if you bought your EarMaster 6 license after May 1, 2017 you are entitled to a free upgrade. In that case, please send us your serial number, and we will exchange it for a new version 7 s/n. If you bought it before that date, you are entitled to an upgrade to EarMaster 7 with a 50% discount: https://www.earmaster.com/shop/product/earmaster-pro-7-upgrade.html (the discount is already applied).

If you are an EarMaster Cloud user, the upgrade is part of the license, so go to the download page provided in the confirmation email that you received when your user account was created and download EarMaster 7 to your Mac.

This is a new warning in macOS High Sierra that you will only see one time. It means that you are running a 32-bit application on a 64-bit system. This doesn't affect in any way how EarMaster or your Mac perform together. Apple will enforce 64-bit architecture for all apps in the future, so we are getting ready to offer EarMaster as a 64-bit App. For your information, EarMaster for iPad is already a 64-bit app. 

  1. Download EarMaster 7

Download EarMaster 7 for Windows or Mac using the link displayed in your purchase confirmation email.

  1. Install EarMaster 7

Double-click on the installer that you just downloaded and follow the on-screen instructions. In most cases, you will be able to find the downloaded file in your Downloads folder.

Notice: On Mac, you might have to change your security setting so as to allow Apps form the App Store AND Identified Developers like EarMaster ApS, the makers of EarMaster 7.

  1. Launch EarMaster 7

Once the software has been installed, you can launch it from your list of Applications (Windows) or via the App Launcher (Mac).

  1. Activate your license

In order to use all the features of the software, you need to activate your license. You can proceed in two ways:

  1. Find the HELP menu of EarMaster 7 (top of your screen when EarMaster is running) and click on “License Manager”. Then fill out the 3 fields for name, email and serial number, and finally click on “Activate Now”.
  2. Try to access one of the blocked exercises and click on “Activate Now…”. Then, fill out all fields and click on “Activate Now” to activate your license.

Once you have activated your license, all the content included in the license your bought will be unlocked and you will be using a full version. 

  1. Check that your speakers are turned on
  2. Make sure that the sound playback device selected in Windows or macOS is correct and turn up its volume
  3. Go to the Preferences:
    1. On the MIDI Devices tab you can choose among different Output devices. Choose FLUIDR3 GM EarMaster. 
    2. Under the Audio tab, select "Default playback device" for "Audio Out", and make sure that the soundcard that is connected to your speakers or headphones is the default playback device in Windows/macOS.
  4. If no sound is played, shut down EarMaster, open a music file and make sure your computer can actually play sound. 
  5. If only EarMaster remains silent, please get in touch with our support team: support@earmaster.com 

To make MIDI in work, do the following:

  1. Make sure your MIDI device is plugged and ready to use before starting EarMaster
  2. In EarMaster's Preferences, choose the driver that should be used fro MIDI Input in the "MIDI Devices" tab. If no driver of MIDI device is listed, then you need to install a driver from the manufacturer of your MIDI equipment. 
  3. Enable MIDI IN from the "Exercise Options" in the right panel (Burger-shaped icon at the top right)
  4. Make sure that no other programs use MIDI in features at the same time as EarMaster. 

Open EarMaster's Preferences and select another sound from the list under Keyboard or Fingerboard settings (depending on what you are using)

In some exercises, Microphone input will be pre-selected. But if it's not, you can activate by opening the Exercise Options (burger-shaped icon at the top right of the exercise window) and activate the Microphone switch. 

Important: The first time you turn the Microphone input on in a training session, you will have to go through a Microphone test. This will make sure that EarMaster recognizes the notes you sing. It is very important that you complete this test by singing and holding a tone for a few seconds. If you can't complete the test, then it won't work in the exercise either.

First of all, it is highly recommended to use headphones with all the activities that involve the use of a microphone. The reason for that is that if the metronome sounds that come out of regular speakers get picked up by the microphone, it will be considered as part of your answer by EarMaster. 

Make sure that you complete the Microphone test when starting an exercise that involves singing. If the mic test isn't successful, then it won't work either in the exercise. So if you can't pass the mic test, there might be a problem with the way your microphone is set up. 

Notice that EarMaster will transpose your answers to the octave of the questions automatically. SO if a melody is to high or too low for your vocal range, it's not a problem - just sing in an octave that you are more comfortable with.

Read also the tutorial about microphone setup

EarMaster is converting automatically the sample rate and bit depth of audio coming in and out of it. Setting the sample rate of your card to 44.1 or 48khz and 16 or 24 bits should be all fine. 

As for drivers, EarMaster will use the default audio driver of your OS (Direct Sound on Windows and CoreAudio on Mac). But you don't need to worry about latency, as EarMaster includes a built-in latency compensation feature. 

Users can load their EarMaster profile (settings, results, progression) in 2 different ways: 

  1. Automatically by starting EarMaster from different Windows/macOS user accounts. In that case, each user that launches EarMaster form a Windows/macOS account on the computer will have a separate profile.
  2. With an EarMaster Cloud login (requires a EarMaster Cloud license)

 

The answer is yes and no. Some exercises in EarMaster don't require any knowledge in music theory, like the Interval Comparison and Rhythm Imitation exercises. On top of that, most of the exercises can be used with Multiple Choice answer buttons or with instrument interfaces (piano, guitar, bass, etc.), instead of entering the tones on the staff.

However, it is a very good idea to learn some things about the theory behind intervals, scales, chords and music notation in order to get the most out of EarMaster and, of course, of your musicality.

The Interval comparison and Rhythm imitation exercises can be used without reading skills and without note reading skills. When you use the Rhythm imitation exercise, we recommend that you un-check the "Clap rhythm with metronome" option in the "Exercise settings" menu, because it can be difficult for a child to follow a metronome and start at the right time.

The rest of the exercise areas in EarMaster require you to either read notes or to read letters, but with help from an adult, all the exercises can be used to teach the child notes rhythms and to develop its aural skills.

Yes, but only in Customized Activity training mode. You can clear the current results in the current exercise by pressing CTRL+DEL. If you are using one of the EarMaster courses, that option is not available.

Yes. All text in EarMaster can be changed. The file "English.lan" is a text file which contains all the English text strings of EarMaster. You can find the language files in the "Language" folder in the installation directory. Just double-click the file to edit it with Notepad.

Yes, and it is very easy. In the welcome screen, choose Customized Exercise training mode, and pick a chord or a scale exercise. In the Exercise Setup window, you will find a list of the chords and scales to include in the lesson. At the top right, you will find an "Edit Library..." button. Click there to view the Chord/Scale library of EarMaster and add a new custom one using the "+" button at the bottom of the list. 

Working on a daily basis for 5-20 minutes with EarMaster will help you master relative pitch and obtain a better feel of rhythms and harmonies.

Usually, people already feel good results after only a couple of weeks, and it only gets better after that, so hang on.

Besides training with EarMaster, it is important to challenge your ear in "real life" situations too, like in the rehearsal room or while listening to recordings. It will be a good indicator of how much progress you accomplish.

Yes. Simply open the Exercise Options (top right of the exercise window), and choose either Solfege Absolute (Fixed-Do) or Solfege Relative (Movable-Do) for Tone Naming.

Even though EarMaster's main focus is on relative pitch training, you can easily set it up to train perfect pitch too!

In Customized Exercise training mode, set the Melodic Dictation exercise to only play one single tone and deselect "Play Tonic of Key". You will then be able to train at identifying single tones without any reference cue.

You can use several options to make the exercises harder:

* In the Exercise Options, deselect "Silent input"
* In the Exercise Options again, set "Play Question limit" to "Once"
* In the Rhythm exercises, set the evaluation to "Strict" (in Customized Exercise training mode)
* Set the answering time limit to under 15 seconds in the Exercise Options

There are many other ways of setting up EarMaster to make the exercises harder, so try to check out the different options and parameters available in order to meet your personal requirements.

MusicXML files can contain many different types of notations of music. EarMaster can only import elements that can be used in relation to the program. Therefore, you might experience to get an error message about unsupported elements when you try to import a MusicXML file into EarMaster

EarMaster can import the following items:

  • Notes and rests from a whole note down to 32nd note. 64th notes are not supported.
  • Time signatures that are supported by EarMaster or are equivalent to a time signature supported by EarMaster. For example, the time signature 6/4 is not supported by EarMaster, but it imports it as 12/8 instead. On the other hand, 7/4 is currently not supported by EarMaster and cannot be converted to any equivalent.
  • Only one time signature for the whole file.
  • Dotted notes are supported, but not double dotted notes.
  • Monophonic voices only. If there are several simultaneous sounding tones in a voice, EarMaster chooses one of them. This is because all activities in EarMaster evaluate monophonic input, e.g. you sing one voice at a time in sight singing. To form harmonies, you can either import multiple monophonic voices or voices with chord names.
  • Voices with chord names (root tone and quality). The qualities are however limited to the qualities supported by EarMaster (see the configuration of the chord progression activity)
  • Tuplets of 3, 5 and 7 only

To add a custom scale in minor, you can simply define it in A instead of C. 

This seems to happen on some computers because of a problem with the reading privileges of a macOS or Windows user on the computer. 

There are several actions that can fix that:

Method 1 (Mac only): Go to your Applications, and launch Disk Utility in the Utilities folder. Select your system volume (in general it is the only one on the disk) and run SOS (El Capitan) or Repair permissions (earlier versions of OSX). This will check and repair permissions on your disk. Many times, the notation problem occurs because EarMaster has lost access to the font used to display notation. Repairing permissions should solve that. 

Method 2: Go to the Preferences of EarMaster, and select the notation style that is not currently selected. (i.e. select Jazz if you are using Classical, or vice-versa). 

Method 3: Open the FINDER (Mac) or the File Explorer (Windows) and search for the file "Setting.da6". Put the file in the trash and start EarMaster. 

Method 4 (notice: this will delete all your user data including your results!): go to the "Users/Shared/" folder (Mac OS X) or "ProgramData/" folder (Windows) and delete the EarMaster folder. Restart Windows or macOS. Run the installation of EarMaster to re-create the missing files. 

If you would like to assign custom exercises to your students and monitor their results, then you should consider acquiring EarMaster Cloud - a complete solution to teach ear training and music theory at all levels. 

If you would rather simply let your students train with the built-in lessons included in the program and don't need to keep track of their results, EarMaster Pro 7 or the iPad version should cover your needs. EarMaster Pro 7 is available on PC and Mac as single license, Family Pack (for 3 users) or Site license from 5 seats and up, and EarMaster for iPad is available in the App Store

You can make custom exercises in EarMaster by using the WORKBOOK EDITOR. The workbook editor is available from the welcome screen of EarMaster on PC and Mac if you are logged in as a Teacher.

For more details on how to proceed with the Workbook Editor, please refer to the other sections of this Support area.

Important: Right now, the Workbook Editor is available in the Beta version of EarMaster Pro 7.

Assignments are custom workbooks created with the Workbook Editor of EarMaster (Course Editor in EarMaster 7.0.12 BETA). The Workbook Editor is available from the welcome screen on PC and Mac in EarMaster 7.0.12 BETA Version.

Once your assignment is ready, you can open the Assignment Manager of EarMaster 7 on PC and Mac to assign your custom workbook to a class or specific students. 

If your school has a EarMaster Cloud account, the results of your students will be automatically synced with your own copy of EarMaster Teacher Edition. You will be able to review their results in the "Student results" window.

Notice that results obtained by the students using the Customized Exercises training mode are not synced, as it is their free playground to train freely without being monitored, as opposed to courses, workshops and assignments.

At the school only: If you would like to have your students use EarMaster at your school as a self-service option (in a computer lab for instance), your school could acquire a EarMaster Pro 7 Site license (from 5 seats and up). That solution doesn't include result monitoring or individual profiles.

At the school and at home: If you would like to let your students use EarMaster at home on their own computers and at your school, you should consider EarMaster Cloud. It will provide both students and teachers with a license for EarMaster on PC, Mac and iPad, and it can be used both at home and at the school. Licenses are managed online, and all assignments and results are synced automatically via the internet. Furthermore, even though it's one of the most stable and feature rich Cloud solutions available (close to 100% uptime!), it is also one of the most affordable ones with prices as low as 0.25€ or US$0.25 a month per user! 

For more details, please see the page on Academic licensing

The EarMaster installation program will be available for download for many years after your purchase. Just download it again to your new computer. The most important thing is that you keep your serial number (license) that you get when you purchase EarMaster. This serial number is always needed when you install EarMaster.

The DOWNLOAD version consists in a download link and a serial number.

The BOXED version includes a printed quickstart guide and a memo card featuring the circle of fifth on one side, and our interval song chart on the other. Notice that in certain countries such as the USA, Canada, Germany, Austria, Switzerland or China, the content of the box may differ from the edition available from us.

Buying a license to use EarMaster instead of using a cracked version is very simply showing that you value, support and help our past and future work. We are not a multinational company, we have no hidden agenda, we are a small company of passion-driven musicians from various horizons who try to live off our love for music and technology. We even offer free - and fast - support. Every single user buying a license not only confirms to us that we are doing a good job, but also helps us improve the programs we make. Don't cheat the future generations of EarMaster users, and support the development of your favorite ear training program :) Thank you!

No, you won't have to pay full price. We always offer the possibility to upgrade to a newer version at a much lower price than the straight full version. For instance at the time, EarMaster 6 owners can upgrade to EarMaster 7 for half of the price of a non-upgrade version.

Notice however that since the Mac Appstore doesn't cater for upgrade licenses, licenses bought that way can't be upgraded like regular versions. 

Since the integrity of the serial number that you are upgrading from must be verified, upgrades are processed manually. For that reason, upgrades are only delivered within our office hours: Monday to Friday, 9 a.m. to 5 p.m. GMT+1.

As soon as your order has been processed by our team, you will receive a new email with a new serial number in exchange of the old serial number. 

Usually this isn't available. However, we do offer free licenses for members of our street team, which makes a lot of sense for students to join. It requires you to put up a few posters on your school, or make an online video about EarMaster once every 6 months. It is a very easy and fast way to earn yourself a free license to train your ears. You can read more or sign up here: 

https://www.earmaster.com/community/join-our-street-team.html

No, unfortunately, but perhaps it will happen in the future if our development tools permit to do so. Until then, many users have reported positive experiences using EarMaster with WINE, so perhaps you could give it a shot and download the trial version.

Yes, EarMaster is available for iPad and can be found on the App Store. It is not available for iPhone, Android or other mobile platforms at this point, but we are looking into this. 

BandLoot is the first - and only that we know of - accounting tool for bands. It combines the features of traditional accounting apps with streamlined additions for band use, such as sharing a common pool of money (your band's loot), reimbursing money to other members who advanced for common purchases (printing flyers, paying for gas, ordering merchandise, etc.) or monitoring money flows in your band.

Money is a necessary evil in the life of a band. Some of our employees, who are all musicians, decided to create a simple tool that could help them manage the finances of their bands. The perfectionistic approach which characterises how our company tackles tasks and projects led to a much more advanced result than planned, so we decided to share it with the web community under the name BandLoot.

Oh, and we almost forgot: it's completely FREE of charge. If you have a band, we invite you to check www.bandloot.com and try the live demo or create a free account for your band(s).

No, unfortunately. EarMaster for iPad will be sold exclusively through the App Store just like any other iPad app, which means that it is technically not possible for us to grant free licenses to existing users. 

As of right now, EarMaster is only available on iPad and desktop. We are looking into developing it for other platforms in the future.

This is only possible to do with a cloud account, which is only used by music schools at this point.

First of all, make sure that you have entered your user credentials exactly as they appear in the email you received from EarMaster Cloud. Check that caps lock isn't active while you you are typing your login, as the information is case-sensitive.

If it still doesn't work, you can try to reset your EarMaster Cloud password here, under the "User credentials recovery" tab: https://www.earmaster.com/support/earmaster-cloud-support.html

If the 2 solutions above didn't help, then contact your teacher or the person in charge of EarMaster Cloud at your school, and have them check that your account is still active.

 

If content is locked, there can be 2 reasons:

1. You haven't successfully connected the app to the cloud account of your school. To do that, click/tap on the Cloud-shaped icon at the top left of the start screen and type your user login. If you have connected the app successfully, the Cloud-icon should show a green "ON" status and display the text "Online".

2. You haven't been granted "License" privileges by the admin of the account of your school. IN that case, ask the admin of your school to go to the Manage Users panel of the admin website of EarMaster in order to grant you a license.