Frequently asked questions - All FAQs
Need help with your EarMaster software? Start hereHave you encountered an issue with your EarMaster or are you in doubt about how to set it? Check out this FAQ, it answers the questions we have received from several other EarMaster users.
To make sure that you are entering your serial number correctly, please try to copy/paste it from your purchase confirmation email.
To copy: hold the CTRL (Windows) or CMD (Mac) key and press C, and to paste: hold the CTRL (Windows) or CMD (Mac) key and press V.
If you didn't purchase a download version and your serial number is on a sticker, make sure that:
1) you are not misreading some of the characters: O is often mistaken with Q, 5 with S, etc.
2) you are typing the serial number exactly as it appears, including the dash ("-").
If no combination works, please get in touch, and we will help you find out what your s/n is.
You can't activate EarMaster with the partial serial number shown at the splash screen when starting EarMaster or when clicking on "About EarMaster".
To re-install your copy of EarMaster and activate it, you need the full version of your serial number, which was delivered to you by email when you purchased your license (download and box versions), and/or which is located in your EarMaster box (for boxed versions only).
If you lost track of your serial number, you will be able to get it back if you registered your license online, sent us the registration card or bought it from our webshop. If you didn't register, we won't be able to track your serial number back. To retrieve your serial number, please use our Serial number Recovery Tool
Registered users can recover their serial number with the Serial number recovery tool.
If you bought EarMaster online from the EarMaster webshop, then you were automatically registered. Simply go to the EarMaster serial recovery page to have your serial number sent to you by e-mail.
If you bought a box version of EarMaster from a dealer, you can recover your serial number from us only if you registered it at our website. If you didn't register your copy at our website or by sending us the registration card, there is unfortunately nothing we can do. It is therefore very important to register your license if you bought EarMaster from a dealer!
The 1 PC/Mac license entitles you to install EarMaster on both a desktop computer and a laptop.
EarMaster Lab Packs simply need to store data on a file server that can be accessed by all clients at any time, which can be either Windows, OS X or Linux.
A file server can be either a dedicated server, or a computer that will act as a server and host the shared data files.
The client can then be a mix of Windows and Mac computers, the only requirement being that the have access to the file server, and have read and write access on it.
If you had to re-install your operative system several times or made drastic changes to your computer's hardware, you might get that activation error message. But don't worry, it's easy to fix.
Please contact our support department (email@example.com), and remember to tell us what serial number you have.
To activate your license, EarMaster needs to connect to our activation server via the internet.
1. Make sure your computer is connected to the internet.
2. If you are using a Firewall, you will need to allow inbound and outbound connections for EarMaster in your Firewall settings.
3. If none of the above works, please get in touch with our support staff.
The activation request sent by the client to our activation server might be blocked by the firewall and/or other security measures of your school's network.
EarMaster clients connect to the following URL to activate your licenses: https://earmasteractivate.appspot.com/api/ .
Allowing the network users to reach that URL will unblock the activation process. Notice that communication is both inbound and outbound (call and answer process between clients and our activation server), so the security settings of your firewall should whitelist EarMaster's activation server both ways.
1) Check that your speakers are turned on
2) Make sure to turn up the volume of your sound card
3) Go to the Tools menu and choose Preferences:
a) On the MIDI Devices tab you can choose among different Output devices. Choose FLUIDR3 GM EarMaster.
b) Under the Audio tab, select "Default playback device" for "Audio Out", and make sure that the soundcard that is connected to your speakers or headphones is the default playback device in Windows/OSX.
4) If no sound is played, shut down EarMaster, open a music file and make sure your computer can actually play sound.
5) If only EarMaster remains silent, please get in touch with our support team: firstname.lastname@example.org
To make MIDI in work, do the following:
1) Make sure your MIDI device is plugged and ready to use before starting EarMaster
2) In EarMaster's Preferences, choose the driver that should be used fro MIDI Input in the "MIDI Devices" tab. If no driver of MIDI device is listed, then you need to install a driver from the manufacturer of your MIDI equipment.
3) Enable MIDI in from the "Answer input" menu or by clicking on the MIDI icon in the toolbar (top right of the screen)
4) Make sure that no other programs use MIDI in features at the same time as EarMaster.
Yes you can. SImply find (or make) a SoundFont in the .sf2 format, and load it in EarMaster via the Preferences.
There are thousands of SoundFonts available on the internet. Some are free, some not, some are excellent, some less... Google is your friend, it will help you find what you need.
You can activate the Microphone Input answering method by clicking on its icon at the top right of the screen. A green VU level meter next to the microphone icon will indicate how much sound is registered by the program.
Important: The first time you turn the Microphone input on, you will have to go through the Microphone Calibration Tool, which will help you configure the program so that it recognizes the notes you sing. It is very important that you do not leave the microphone Calibration Tool before it displays the tones you are singing correctly (if you sing the note C, it should show the note C). If it fails to display the correct tone in a stable manner, you should try to adjust some of the settings.
When you sing into the microphone during the exercises, the tones should be displayed on the visual interfaces (staff, guitar, piano, etc). If no tone is shown, then the program isn't registering the notes you are singing/playing, so you may not have activated the Microphone answering method, or set up your microphone correctly.
First of all, it is highly recommended to use headphones with all the activities that involve the use of a microphone. The reason for that is that if the metronome sounds that come out of regular speakers get picked up by the microphone, it will be considered as part of your answer by EarMaster.
When you go through the Microphone setup steps, take special care with the settings of step 3, 4 and 6.
Don't go past step 3 and 4 before the tones shown by the program are corresponding to the ones you are singing. If you sing a C and the program isn't displaying "C", then you should adjust the available settings.
The program may also not recognize your answers if you sing several octaves above or below the question, in which case you can ask the program to only evaluate the tone, not the octave in which it is sung. To do that, click on the "Exercise Settings" tab and choose "Answer Identification>Any Octave".
Read also the tutorial about microphone setup
EarMaster is converting automatically the sample rate and bit depth of audio coming in and out of it. Setting the sample rate of your card to 44.1 or 48khz and 16 or 24 bits should be all fine.
As for drivers, EarMaster will use the default audio driver of your OS (Direct Sound on Windows and CoreAudio on Mac). But you don't need to worry about latency, as EarMaster includes a built-in latency compensation feature.
Users can load their EarMaster profile (settings, results, progression) in 3 different ways:
1) Automatically (active by default) using the current Windows/OSX user account. In that case, each user needs to have a Windows/OSX account on the computer.
2) Manually - using EarMaster's local login interface. To activate EarMaster's local login interface, go to the FILE menu and click on "EarMaster Login...".
3) With a Cloud login (requires a EarMaster Cloud license): Go to TOOLS-->System Administration Settings and choose the Cloud login option.
The answer is yes and no. Some exercises in EarMaster don't require any knowledge in music theory, like the Interval Comparison and Rhythm Imitation exercises. On top of that, most of the exercises can be used with Multiple Choice answer buttons or with instrument interfaces (piano, guitar, bass, etc.), instead of entering the tones on the staff.
However, it is a very good idea to learn some things about the theory behind intervals, scales, chords and music notation in order to get the most out of EarMaster and, of course, of your musicality.
The Interval comparison and Rhythm imitation exercises can be used without reading skills and without note reading skills. When you use the Rhythm imitation exercise, we recommend that you un-check the "Clap rhythm with metronome" option in the "Exercise settings" menu, because it can be difficult for a child to follow a metronome and start at the right time.
The rest of the exercise areas in EarMaster require you to either read notes or to read letters, but with help from an adult, all the exercises can be used to teach the child notes rhythms and to develop its aural skills.
I don't want EarMaster to remember the first questions I answer. I always want to start with a few non-obligating questions to get my ears tuned in. Is that possible?
Yes, but only in Customized Activity training mode. You can clear the current results in the current exercise by pressing CTRL+DEL. If you are using one of the EarMaster courses, that option is not available.
Yes. All text in EarMaster can be changed. The file "English.lan" is a text file which contains all the English text strings of EarMaster. You can find the language files in the "Language" folder in the installation directory. Just double-click the file to edit it with Notepad.
Yes, and it is very easy. In the welcome screen, choose Customized Activity training mode, and pick a chord or a scale exercise. In the Activity Setup window, you will find a list of the chords and scales to include in the lesson. Further down in that list are empty slots. Double-click one of them to create a user-defined item. The interface displayed in the user-defined chord/scale depends on what interface is selected in the Activity Setup window.
Working on a daily basis for 5-20 minutes with EarMaster will help you master relative pitch and obtain a better feel of rhythms and harmonies.
Usually, people already feel good results after only a couple of weeks, and it only gets better after that, so hang on.
Besides training with EarMaster, it is important to challenge your ear in "real life" situations too, like in the rehearsal room or while listening to recordings. It will be a good indicator of how much progress you accomplish.
Yes. Simply go to Exercise Settings>Tone Naming and choose either Solfege Absolute (Fixed-Do) or Solfege Relative (Movable-Do).
Even though EarMaster's main focus is on relative pitch training, you can easily set it up to train perfect pitch too!
In Customized Activity training mode, set the Melodic Dictation exercise to only play one single tone and deselect "Play Tonic of Key". You will then be able to train at identifying single tones without any reference cue.
You can use several options to make the exercises harder:
* In the Exercise Settings menu, deselect "Play Tone on Mouse Click"
There are many other ways of setting up EarMaster to make the exercises harder, so try to check out the different options and parameters available in order to meet your personal requirements.
MusicXML files can contain many different types of notations of music. EarMaster can only import elements that can be used in relation to the program. Therefore, you might experience to get an error message about unsupported elements when you try to import a MusicXML file into EarMaster
EarMaster can import the following items:
To add a custom scale in minor, you can simply define it in A instead of C.
This seems to happen on some computers because of a problem with the reading privileges of a OS X or Windows user on the computer.
There are several actions that can fix that:
Method 1 (Mac only): Go to your Applications, and launch Disk Utility in the Utilities folder. Select your system volume (in general it is the only one on the disk) and run SOS (El Capitan) or Repair permissions (earlier versions of OSX). This will check and repair permissions on your disk. Many times, the notation problem occurs because EarMaster has lost access to the font used to display notation. Repairing permissions should solve that.
Method 2: Go to the TOOLS menu of EarMaster, choose "Preferences", and select the notation style that is not currently selected. (i.e. select Jazz if you are using Classical, or vice-versa).
Method 3: Open the FINDER (Mac) or the File Explorer (Windows) and search for the file "Setting.da6". Put the file in the trash and start EarMaster.
Method 4 (notice: this will delete all your user data including your results!): go to the "Users/Shared/" folder (Mac OS X) or "Program Data/" folder (Windows) and delete the EarMaster folder. Run the installation of EarMaster to re-create the missing files.
EarMaster Pro and EarMaster Teacher Edition contain the same activities, exercises and technical features. The main difference is that Teacher Edition offers additional features to create Courses and assign them to students.
If you would rather simply let your students train with the built-in lessons included in the program and don't need to keep track of their results, the Pro version should cover your needs.
You can create Courses in EarMaster by using the COURSE EDITOR. The Course editor is available from the welcome screen of EarMaster if you are logged in as a Teacher. It can also be accessed from the "Administration" menu.
For more details on how to proceed with the Course Editor, please refer to the "For the Teacher" section of EarMaster's online help (HELP menu in EarMaster).
Assignments (or Courses) can be exported to a file via the Export function of EarMaster (FILE menu), or published to the Cloud account of your school (for EarMaster Cloud licensees only) via the FILE menu.
For more details, please refer to the "For the teacher" section of EarMaster's online help (HELP menu).
If your school has a EarMaster Cloud account, the results of your students will be automatically synced with your own copy of EarMaster Teacher Edition. You will be able to review their results in the "Student results overview" window.
At the school only: If you would like to have your students use EarMaster at your school (in a computer lab for instance), your school could acquire a EarMaster Lab Pack (available as 5-, 10- 30- or 100-computer license)
At the school and at home: If you would like to let your students use EarMaster at home on their own computers, you should consider EarMaster Cloud. It will provide both students and teachers with a license for EarMaster Pro or the Teacher Edition, and it can be used both at home and at the school. Licenses are managed online, and all assignments and results are synced automatically via the internet.
For more details, please see the page on Academic licensing
If I purchase the download edition, what happens if my computer breaks down or I need to replace my computer?
The EarMaster installation program will be available for download for many years after your purchase. Just download it again to your new computer. To keep it forever, just write the installation program on a CD or a USB key. The most important thing is that you keep your serial number (license) that you get when you purchase EarMaster. This serial number is always needed when you install EarMaster.
The DOWNLOAD version consists in a download link and a serial number.
The BOXED version includes a CD-Rom with the installation file, a printed manual or a quickstart guide (Essential), and a memo card featuring the circle of fifth on one side, and our interval song chart on the other. Notice that in certain countries such as the USA, Canada, Germany, Austria, Switzerland or Japan, the content of the box may differ from the edition available from us.
Buying a license to use EarMaster instead of using a cracked version is very simply showing that you value, support and help our past and future work. We are not a multinational company, we have no hidden agenda, we are a small company of passion-driven musicians from various horizons who try to live off our love for music and technology. We even offer free - and fast - support. Every single user buying a license not only confirms to us that we are doing a good job, but also helps us improve the programs we make. Don't cheat the future generations of EarMaster users, and support the development of your favourite ear training program :).
No, you won't have to pay full price. We always offer the possibility to upgrade to a newer version at a much lower price than the straight full version. For instance at the time, EarMaster 4 owners can upgrade to EarMaster 5 for half the price of a non-upgrade version.
Notice however that since the Mac Appstore doesn't cater for upgrade licenses, licenses bought that way can't be upgraded like regular versions.
As soon as the package is ready to ship, you will receive an email notification including your serial number and a download link so that you don't necessarily have to wait for the package to start using EarMaster. The package will be sent from our office in Denmark by regular air mail, usually within 24 hours after your payment has been processed. Delivery time to Europe is 3 to 7 days, and to destinations outside of Europe 1 to 3 weeks.
Right after you made your payment, 2 emails were sent by our webshop. A formal invoice, and a purchase confirmation. You will find the download link and your serial number in that second email. The serial number is located right under the description of the product.
Since the integrity of the serial number that you are upgrading from must be verified, upgrades are processed manually. For that reason, upgrades are only delivered within our office hours: Monday to Friday, 9 a.m. to 4 p.m. GMT+1.
Usually this isn't available. However, we do offer free licenses for members of our street team, which makes a lot of sense for students to join. It requires you to put up a few posters on your school, or make an online video about EarMaster once every 6 months. It is a very easy and fast way to earn yourself a free license to train your ears. You can read more or sign up here:
No, unfortunately, but perhaps it will happen in the future if our development tools permit to do so. Until then, many users have reported positive experiences using EarMaster with WINE, so perhaps you could give it a shot and download the trial version.
Yes, EarMaster is available for iPad and can be found on the App Store. It is not available for iPhone, Android or other mobile platforms at this point, but we are looking into this.
BandLoot is the first - and only that we know of - accounting tool for bands. It combines the features of traditional accounting apps with streamlined additions for band use, such as sharing a common pool of money (your band's loot), reimbursing money to other members who advanced for common purchases (printing flyers, paying for gas, ordering merchandise, etc.) or monitoring money flows in your band.
Money is a necessary evil in the life of a band. Some of our employees, who are all musicians, decided to create a simple tool that could help them manage the finances of their bands. The perfectionistic approach which characterises how our company tackles tasks and projects led to a much more advanced result than planned, so we decided to share it with the web community under the name BandLoot.
Oh, and we almost forgot: it's completely FREE of charge. If you have a band, we invite you to check www.bandloot.com and try the live demo or create a free account for your band(s).
No, unfortunately. EarMaster for iPad will be sold exclusively through the App Store just like any other iPad app, which means that it is technically not possible for us to grant free licenses to existing users.
As of right now, EarMaster is only available on iPad and desktop. We are looking into developing it for other platforms in the future.
This is only possible to do with a cloud account, which is only used by music schools at this point.
First of all make sure that you have entered everything correctly and that caps lock isn't active while you enter, since the information is case-sensitive. If it still doesn't work you can try to reset your EarMaster Cloud password here: https://www.earmaster.com/support/earmaster-cloud-support.html
Finally, if nothing else works, then contact your teacher or whoever manages the cloud accounts on your school, and have them check that your account is still active.
We have a youtube tutorial video, that takes you through the whole process of creating your school account here: https://www.youtube.com/watch?v=9Zar2ru1JEY