shutting down

elightning · Post by **elightning** » Mar 12, 2010 8:37 pm

Hello. About 2 days ago earmaster pro would say range error or something like that before any training began and no matter which category I chose to work from. I figured maybe I needed to update it or something. So I downloaded the update tonight and now when I open earmaster and click any area of training it goes there and the program closes automatically within 3 seconds. Can someone help me out please?

Quentin · Post by **Quentin** » Mar 15, 2010 3:45 am

Hi,
We can't help you without this basic info on your system:

* What OS are you using EarMaster on: Windows? Mac (Intel? PPC?)?
* What version of the OS are you running (XP, Vista, 7, 10.4.11, 10.5.8, 10.6.x)?
* What soundcard are you using? (internal soundcard? external USB soundcard, and if so, which?)

Thanks.
Best regards,
Quentin

elightning · Post by **elightning** » Mar 15, 2010 4:34 pm

I have a mac os x 10.5.8 , I assume I'm using an internal soundcard because the program was downloaded on my macbook. If there's anything else you need let me know.

Quentin · Post by **Quentin** » Mar 16, 2010 4:44 am

Can you please try to reboot your macbook and tell us if the crashes are still happening?
Thanks in advance

elightning · Post by **elightning** » Mar 18, 2010 10:53 am

It worked. Thank you.

Quentin · Post by **Quentin** » Mar 19, 2010 1:45 am

Sounds great! Have fun training your ear with EarMaster!